书籍

描述

Queuing models provide us qualitative insights on the performance of computer networks and quantitative predictions of average packet delay. In a customer facing environment, effective queue management procedures are very crucial. The importance of queuing system is twofold. First, from an operational perspective: Poor queuing systems can lead to drop in productivity from staff as they spend time to organise the queue. Secondly from Monetary perspective: If customers decide to leave the queue, or/are put off from even joining the queue, then this leads to loss. At given moment, there can be more people or jobs demanding service, help or attention than an organization can handle. In such cases, queues help works and managers track, prioritize and ensure the delivery of services and transactions and hence reduce congestion. Various systems use several forms of queues to manage different situations and goals.